Terms & Conditions

Pekes Houses Booking Terms & Conditions

The Contract
This licence contract is made between Eva Morris (the Company) and You the Client (Guest). All bookings made are subject to the conditions herein and the provisions of English law. Self-catering accommodation bookings are for residential purposes and no commercial activity should take place. The booking summary initially generated by email does not form a contract; that only arises on payment and written confirmation as set out below. You (the person signing or accepting the booking form as booking lead, the Client) agree to enter into the licence to occupy contract with Eva Morris on these Terms & Conditions.

Payment
Payment may be made by Visa or MasterCard credit or debit card or Bank transfer. A booking deposit equal to 30% of the total cost of any single or multiple property rental is required to secure any booking, except where the first night of the Client’s stay is less than 8 weeks (56 days) away in which case full payment should be made. Bookings made within 15 days of the first day of hire must be paid for by credit or debit card. Bookings made more than eight weeks in advance must be paid for in full by eight weeks in advance.

A confirmed booking will be made upon the Client making the required payment and a confirmation letter being sent by the Company by email or post. Any error in these details should be notified to the Company within 3 working days of receipt. Until confirmed in writing by the Company, a booking is provisional. Any balance of charges not received by the Company on or before the due date will be treated as a cancellation of the contract by the Client.

Services
Prices include heating and electricity, Wi-Fi, pool, Jacuzzi & sauna heating, cleaning on departure, maintenance and VAT. Clean linen and towels are also included; for visitors staying more than a week a change of linen will be provided.

Complaints/Equipment Faults
If you have a problem with any of the equipment in the property or feel the need to complain about the service or standard of accommodation, please do so as soon as the problem occurs by telephoning the Company or a designated staff member or by sending us an Email.

Security Deposit
We take a damage security deposit of £200 per house for normal house bookings, £750 for Wedding bookings and £1,000 for whole estate bookings; these sums may vary over time or in particular circumstance. The deposit is required for the reimbursement of charges for any damage, breakages, missing items, exceptional cleaning costs and housekeeper’s time reallocating items moved between properties and the Client is legally bound to reimburse the Company for any such charge on demand. Charges will be deducted from the deposit but are not limited to the amount of that deposit.

The Client should inform the Company at the commencement of hire of any damage found on arrival. The Company reserves the right to charge for any damage or missing items not reported by the Client on arrival. Should there be no damage or exceptional charges, the deposit will be credited to the client’s card or by Bank transfer in full within 7 days of departure. If the deposit is insufficient to cover damage done, the balance payable will be due within fourteen days of invoicing and if not settled in advance will be charged to the client’s card. We will inspect the property after your departure and notify you of any damage or breakages additional to those you have reported to us. The security deposit is payable with the final rental payment.

VAT
VAT at the current rate is included in all rental charges displayed on the Company website.

Alterations
Once a booking is confirmed, any alteration to the arrival date, length of stay or properties booked within the period of 56 days or more prior to the booked first day of hire, may potentially incur an administration charge.

Cancellation
You should notify us by telephone immediately if you consider it necessary to cancel your booking and this should be followed immediately by written notification sent by electronic mail. The date from which the cancellation applies will be the date on which the written cancellation notice is received by the Company.

Standard Cancellation Charges
Clients failing to arrive within 24 hours of the first day of hire and having omitted to inform the Company of their delay shall be considered to have cancelled their booking and the standard cancellation charges shall apply.
Should the Client need to cancel a confirmed booking for any reason, the following cancellation charges will normally apply:

  • Over 56 days in advance of the start date: Full deposit (i.e. 30% of the total rental cost)
  • 29-56 days in advance of the start date: 50% of total rental cost
  • 15-28 days in advance of the start date: 75% of total rental cost
  • 0-14 days in advance of the start date: 100% of total rental cost

If a booking is cancelled we will make every effort to re-let the property and, if successful, we will rebate 75% of the above cancellation charges or, in the event of the replacement rental being obtained by discounting, then 75% of the net rental obtained by the Company, whichever shall be the lower. If we are unsuccessful the above charges apply and you are strongly advised to insure against this eventuality. In the event of cancellation or non-payment then interest at the rate of 5% over Barclays Bank Base Rate will be payable on the whole of the sum due before any rebate is applied and is payable from the date the payment became due.

English Government Imposed Cancellations
If you are unable to come to Pekes or we are unable to receive you as a result of English government legislation, in particular but not exclusively, related to the control of notifiable human infectious diseases, then we will offer you the choice of:

  1. A no-extra-charge postponement of your stay, OR
  2. A 2-year Pekes Voucher for the value of the money we will have received at the time, to be used towards the cost of a future booking, OR
  3. If not acceptable to you, then a 100% refund of the money we will have received from you at the time of the cancellation.

For the avoidance of doubt, the terms of this cancellation clause do not apply if you the Client or members of your guest party are prevented from occupying the house(s) you have booked for any reasons of personal health whatsoever, including being diagnosed with an illness, or being required to quarantine or self-isolate. Nor do they apply if you or members of your guest party become ill or are diagnosed with an illness while you are staying at Pekes.

We strongly advise you to take out appropriate travel insurance to mitigate this risk.

Cancellation by Company
In the event of the Company having to cancel a booking for any reason whatsoever, its liability will be limited to all monies paid by the Client to the Company in respect of such booking up to and including the date of cancellation. These monies shall be immediately returned to the Client upon any such cancellation occurring. For the avoidance of doubt, in no event shall the Company be liable for any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses incurred or suffered by the Client as a result of any such cancellation.

Period of Rental
The rental period commences at 3 pm on the first day of the rental and terminates at 10 am on the last day of the rental, unless modified by the Company in writing.

Departures
Standard departure time is 10 am to allow adequate time for housekeeping staff to prepare houses for the next occupation.

Party/Group Bookings
Pekes houses and grounds are for the sole use of resident guests only. For the safety and security of all residents, permission must normally be requested for any non-resident guests to join a party or to access the houses and grounds. No entertainers or suppliers of any services are allowed access to the grounds or houses without written permission from the Company.

Any exceptional cleaning costs resulting from the use of party accessories, dinner party washing up, reallocation of items to other shared properties or any exceptional activity will be charged at £15 per hour.

Property Care
The property will have been cleaned and the beds will be made up; guests are asked to leave the properties clean and tidy. The Client and party shall take all reasonable care of the property and its furnishings and effects and agrees to leave the property in the same condition of cleanliness and tidiness as at the commencement of hire. Any exceptional cleaning costs or damage in excess of £50 will be charged to the client at £15 per hour for cleaning and for the costs of repair or replacement in the event of damage.

Any items moved from other houses must be returned to the appropriate one prior to departure. Houses must be secured (windows closed, doors locked, and the lights off) upon departure. The Company reserves the right to charge for any missing or damaged items due to their relocation or from houses being left unsecured upon guests’ departure.

Damage
In the event of breakages or damage to the property and/or its contents caused by the Client or any member of the guest party, full payment for the actual cost of replacement or repair will be debited from the credit/debit card, or the refundable damage deposit, held to settle departure accounts. Lost and missing keys will incur a charge of £20 each.

Nuisance
Camping is not permitted in the grounds. Fireworks are permitted by written permission only and amplified music is generally not permitted outside the Houses (except in a Marquee with music to end at 12 midnight). The Company reserves the right to terminate a rental, without payment of compensation, in the event of you or your party causing a nuisance to neighbours or other guests or not treating the property with due respect.

Pets
Pets are not normally permitted in Pekes Manor House. They are permitted in the other houses; One dog per house is free; extra dogs may incur a charge of £10 each. Only neutered cats are permitted.

Smoking
As a courtesy to all guests, smoking is not permitted within the properties. Smoking is however allowed outside the houses and in the gardens.

Occupancy
The number of guests occupying a property must not exceed the maximum number stipulated in the letting particulars by the Company. Should this condition not be observed, the Company reserves the right to refuse entry to any or all guests within the party.

Complaints
Any complaints should be notified promptly in person to the Company owners or the owners representatives in their absence and the Company shall, at all times, endeavour to deal with any complaint promptly. Should the nature of the complaint be serious then written notification should be mailed to the company within seven days of the last day of hire.

Liability
The Company maintains full Public Liability Insurance. The Company, its owners, employees and representatives shall not be liable to the Client or third parties for loss or damage to persons or property, howsoever arising. Valuables left at the property are at your own risk. You are responsible for the security of the contents of the property during your occupation.

The gardens, particularly trees, ponds and pools can be dangerous; it is the responsibility of the Client to ensure the safety of any children in the party at all times, particularly in areas such as the swimming pool, hot tubs, the pond and the play area. The contents of our web and social media sites, and 3rd party sites where Pekes has a presence, have been prepared in good faith and if we know of any variation we will amend it. We are not responsible for any changes or closures to local amenities or attractions mentioned on those sites or guest Welcome packs, or for minor or insignificant inaccuracies in descriptions or information.

Right of Entry
For the undertaking of necessary repairs, maintenance or inspections, the Company has the right of entry to the property at all reasonable times. Prior notice will be given to the Client wherever possible and privacy will be respected at all times.

Terms
“You” and “your party” are terms used to describe the Client within these Terms and Conditions. “We”, “us”, and “our” refer to Eva Morris and her designated representatives. All Conditions apply to all members of the party (including anyone who is added or substituted at a later date) and not just to the Client or booking lead signing or accepting the booking.

Privacy
Please also refer to our Privacy Policy.